Technical Support Specialist

Job Description

Join our IT Support team as a Technical Support Specialist and be the frontline hero for our users. In this crucial role, you'll diagnose and resolve technical issues, ensuring smooth operations for our organization. We're looking for a patient problem-solver who can translate complex technical concepts into easy-to-understand solutions, enhancing user satisfaction and productivity.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field
• Minimum of 2 years experience in IT support or help desk roles
• Strong knowledge of Windows and Mac operating systems
• Familiarity with networking concepts and troubleshooting
• Experience with ticketing systems and remote support tools
• Excellent communication skills, both written and verbal
• Ability to multitask and prioritize in a fast-paced environment
• Customer-oriented mindset with a passion for helping others