Privacy Policy

Effective Date: March 15, 2024

1. Definitions

1.1 What is Personal Data?

Personal data refers to any information relating to an identified or identifiable individual. This includes information such as:

  • Your name, date of birth, and contact information
  • Medical history and health records
  • Insurance and payment information
  • Genetic information and family medical history
  • Treatment plans and medical documentation
  • Prescription and medication history
  • Laboratory and test results
  • Healthcare provider notes and observations

1.2 Protected Health Information (PHI)

Protected Health Information includes any information about health status, provision of healthcare, or payment for healthcare that can be linked to an individual. This includes:

  • Medical records and transcripts
  • Laboratory reports and diagnostic images
  • Insurance and billing records
  • Appointment and scheduling information
  • Any health information linked to personal identifiers

2. Information We Collect

2.1 Information You Provide

  • Registration and account information
  • Medical history and current health conditions
  • Family medical history
  • Insurance and payment details
  • Emergency contact information
  • Communications with our staff
  • Survey responses and feedback
  • Demographic information

2.2 Automatically Collected Information

  • Device and browser information
  • IP address and location data
  • Usage patterns and preferences
  • Cookies and similar technologies
  • Access times and dates
  • Pages viewed and features used

2.3 Information From Third Parties

  • Other healthcare providers
  • Insurance companies
  • Healthcare clearinghouses
  • Public health authorities
  • Previous medical records (with authorization)

3. How We Use Your Information

3.1 Healthcare Operations

  • Providing medical services and treatment
  • Coordinating care with other providers
  • Processing insurance claims and payments
  • Scheduling and managing appointments
  • Sending appointment reminders
  • Conducting quality assessment activities

3.2 Improvement of Services

  • Analyzing usage patterns to enhance user experience
  • Conducting research and analytics
  • Training medical staff and personnel
  • Developing new services and features

3.3 Legal and Safety Purposes

  • Complying with legal obligations
  • Responding to legal requests and court orders
  • Protecting patient safety and public health
  • Preventing fraud and abuse
  • Enforcing our terms and policies

4. Information Sharing and Disclosure

We maintain strict confidentiality of your information in accordance with HIPAA and other applicable laws. We may share your information with:

4.1 Healthcare Partners

  • Other healthcare providers involved in your care
  • Laboratories and diagnostic facilities
  • Pharmacies and medication providers
  • Emergency medical services when necessary

4.2 Business Operations

  • Insurance companies for billing purposes
  • Business associates with appropriate safeguards
  • Technology service providers (with data protection agreements)
  • Quality assessment organizations

4.3 Legal Requirements

  • Public health authorities
  • Government agencies when required by law
  • Law enforcement with valid warrants
  • Courts in response to valid orders

5. Your Rights and Choices

5.1 Access and Control

  • Request copies of your medical records
  • Request corrections to your information
  • Receive an accounting of disclosures
  • Request restrictions on information sharing
  • Choose how we communicate with you
  • Opt-out of certain data sharing

5.2 State-Specific Rights

Depending on your location, you may have additional rights under state laws. For example, California residents have rights under the CCPA, and EU residents have rights under GDPR.

5.3 How to Exercise Your Rights

To exercise any of these rights, please contact our Privacy Officer using the information provided in the Contact Us section. We will respond to your request within the timeframe required by applicable law.

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

  • Encryption of data in transit and at rest
  • Access controls and authentication measures
  • Regular security assessments and audits
  • Employee training on privacy and security
  • Incident response procedures
  • Business continuity and disaster recovery plans

7. Contact Us

For privacy-related inquiries or concerns, please contact our Privacy Officer:
Email: privacy@surgrio.com
Phone: (800) 555-0123
Address: Surgrio Inc., 123 Healthcare Avenue, Suite 100, Medical City, ST 12345

For urgent matters or immediate assistance, please call our privacy hotline at (800) 555-0124, available 24/7.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the effective date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.